1. About this policy
This policy describes information handled through redberryinsurance.com and inquiries to Redberry Insurance Group. Separate notices may apply to insurance applications, policies, benefits, and claims. Your carrier’s privacy notice governs information it handles.
2. Information you provide
When you email or call us, we receive the contact details, coverage interests, and information you choose to provide. The website’s request form prepares an email using your name, email address, optional phone number, selected coverage, and message. It does not submit to a website database; you must send the prepared email through your email application.
Please do not include Social Security numbers, payment card details, medical records, or other sensitive documents in this form or ordinary email. Ask an advisor for an appropriate way to provide them.
3. Website services and technical data
Our hosting provider may process IP addresses, browser details, requested pages, and access times to deliver and protect the website. The site loads fonts from Google Fonts, its homepage video from Cloudinary, and a chat widget from LeadConnector. These providers receive connection details when their resources load. If you use the chat widget, information you enter is handled through that third-party service to support your inquiry. Please avoid sharing sensitive personal or financial information in chat.
The site does not set its own tracking cookies. Third-party resources, including the chat widget, may use cookies or similar technologies under their own policies. Your browser and external providers have their own storage and privacy settings. Links to carriers and other websites lead to services with their own privacy policies.
4. How information is used and shared
Inquiry information helps us respond, discuss insurance options, and assist with service requests. Providing quotes or arranging coverage may require sharing relevant details with insurers or service providers. Disclosures may also be necessary to meet legal obligations or address fraud. Any required insurance privacy notices and choices apply to those activities.
5. Retention and security
Inquiry and insurance records may need to be retained to provide service, meet recordkeeping duties, and resolve disputes. Retention depends on the record and applicable requirements. No website or email transmission can be guaranteed secure. Use the contact details below to ask about a particular record or a secure communication method.
6. Your choices
You can choose whether to contact us and what details to send. Contact us to request access, correction, or deletion of information, or to ask about available privacy and marketing choices. Requests are subject to identity verification and applicable legal or insurance recordkeeping requirements. This website notice does not replace any separate financial-information privacy notice required for an insurance relationship.
7. Children and updates
This website is intended for adults seeking insurance information. A parent or guardian who believes a child under 13 has provided personal information should contact us. We will post revisions here with an updated date.
8. Privacy questions
Redberry Insurance Group
7666 Bandera Road, San Antonio, TX 78238
support@redberryinsurance.com
210-606-4101